I had the same type of HWH jack on my '99 Suncruiser. When it got to the point that I had to pry the jack up in place, I called HWH and they said that there was really nothing that I could do, except replace the jack. They indicated that it would likely just get worse and eventually it would not retract at all. I asked about putting in new springs and they said, "That's not the problem unless there is a broken spring." There was not. I had purchased an extended warranty when I bought the coach and they paid all but the deductible without any hastle. I assumed that it was common enough that the extended warranty folks were use to getting such requests. I now have an '04 Winnebago Journey that was new in April of this year and it has both rear HWH straight jacks that do not want to fully retract. I was 2,000 miles from home when it began and I went to Wal-Mart and bought a small hydraulic jack to put under the foot pad of the HWH to push it back in place. Lot easier than the steel bar I used with the previous coach. Of course, were the condition to worsen, I would not be able to get the new little jack in place until the jack was pried up to some degree. The coach is currently at the dealer and I have asked them to deal with the problem, since the coach is under warranty being only 6 months old. I am wondering if quality control is a problem with HWH. I agree that they are very helpful and sympathetic on the phone. On the new coach that I have mentioned, two weeks after taking delivery, the left front jack began to leak fluid. I thought a lose connection or a bad line to the jack. Nope. Turned our that the main housing from which the jack exits on its way down (or back up) had a small (and I mean small) hole right through the side. Of course, HWH provided a new jack, but each of these occurences requires a 140 mile round trip to the dealer and then, of course, there is the turn around time while the part arrives. HWH won't take the customer's opinion and send the jack. Has to be the dealer who certifies that the problem is what the customer states. So the coach has to be left (we tow the toad to get back home and then go back when the work is finished). Long story, but makes me question HWH and their great reputation has begun to decline with me. (On the caravan we just completed, one of the coaches with HWH equipment would let the street-side slide drift out going down the road (pulled out the strap). Turned out that it was poor workmanship. There are valves at the main pump. One valve was over tightened and had broken the seal (O-Ring, I believe) and the other one had been cross-threaded and began to leak. Air entered the system, so when it was retracted, the air compressed, but then it expanded going down the road and pushed the slide out. The owner lost three days of the caravan having the repair. Can't go down the highway with the slide sticking out from the side of the coach. Anyway, you can see why I begin to question quality control at HWH.)
Tom and Jennifer Colladay
Home State: Tennessee
'04 Winnebago Journey DP and '99 Malibu towed.